Certification Overview

 

🎯 Certification Goals

 

• Implement case management and knowledge management in Dynamics 365
• Configure customer service tools including SLAs and entitlements
• Automate service operations and analyze support trends

 

 

📝 Exam Information

 

• Exam Code: MB-230
• Format: Multiple choice, scenario-based
• Price: ~£113 GBP
• Duration: 100 minutes
• Passing Score: 700/1000

 

 

📚 Recommended Learning Path

 

• Microsoft Learn paths for MB-230
• MB-910 Fundamentals – recommended
• Scenario-based labs for customer service workflows
• Instructor-led training courses

 

 

 

🚀 Career Opportunities

 

Achieving this certification qualifies you for roles such as:

• Customer Service Functional Consultant
• Support Specialist
• Service Desk Analyst

 

 

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